SHIPPING & RETURN POLICY

 


SHIPPING

Applicable on orders* placed Monday through Friday, by 12pm MDT. We don't ship on weekends.

  • FREE FedEx Ground delivery in 3 – 5 business days.
  • FedEx 2-Day Delivery:  $22, delivery in 2 business days.
  • FedEx Overnight Delivery:  $36, overnight delivery. 
  • Find a Store: FREE - Ships to your selected retailer for you to pick up in store (Expedited shipping options are not available for this form of shipment)


  • *Bikes are excluded from free shipping rates, $180 shipping and inspection fees apply.



     


    FREE RETURNS:

    Returns within 30 working days are free of charge**. You have up to 30 days after delivery of your order to make a return request.

    Follow these steps to return a product(s):
    1. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
    2. Follow the steps selecting the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. You can view all of your returns and status in your customer account.
    3. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. The order must be returned within 30 days receiving your order. You do not have to pay anything.
    4. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered.



    **Bikes are excluded from free returns and are subject to additional fees. See Bike Return policy for more details



      


    BIKE SHIPPING AND RETURNS

    Bike Shipping
    Please note that all bike shipments require a signature for release of the package. The signature required delivery method is mandatory. Additionally, should you notice any damage to the bike upon receipt, please refuse delivery. The carrier will return the bike to the Rossignol warehouse facilities. Should you refuse shipment, please contact our Customer Service. Please note that our response time for email requests are currently 5 – 7 business days.

    Bike Returns
    All bike purchases are eligible for a return within 30 working days. You have up to 30 days after delivery of your order to make a return request. Bikes must be new and in unused conditions and shipped back in the original packaging.

    E-bikes must be shipped back with the battery received. Do not ship batteries separately.

    Follow these steps to return a product(s):
    • Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
    • If you are having any difficulty with your account, please feel free to reach out to our Customer Service. Please note that our response time for email requests are currently 5 – 7 business days.
    • Follow the steps selecting the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. This email will note the address that the product can be returned to. You can view all of your returns and status in your customer account.
    • Please note that a bike return is at your cost and that e-bikes and batteries must be shipped together. Should the bike be damaged in transit, there may be a possible deduction in refund due to damaged product. Bike returns are encouraged to be insured and/or have the value of the bike declared in case of damage during transit or loss of package by carrier.
    • Once your return has been received and processed by our warehouse team, your original form of payment will be refunded. Please allow 3 – 5 business days after the return of your item for your refund to be processed.

      



      


    ANY MORE DOUBTS OR QUESTIONS?

    If you have questions about deliveries and returns please read our FAQ - FREQUENT QUESTIONS..

    And if you still haven't found what you were looking for, don't hesitate to contact our Customer Service..